Hospitality and restaurants on GO Pilot GO

Reservation confirmations, review responses, supplier follow-ups, staff schedule drafts, and weekly GM reports for restaurants, hotels, and small hospitality groups.

The problem

Hospitality operators run on margins thin enough that a single bad review, a missed supplier delivery, or a no-show table dents the week. None of those things can be fully automated. All of them can be tracked, drafted, and surfaced in time for a human to act. That is the agent's job.

Agents in the fleet

Reservation confirmation agent. 24 hours before any booking, send a personalized confirmation with the time, party size, any allergies on file, and a friendly note in the venue's voice. 2 hours before, send a soft reminder. After the visit, fire a thank-you that doubles as a Google review prompt for guests who rated the visit high.

Utterance"Send personalized booking confirmations 24 hours before and gentle reminders two hours before. After the visit, thank guests by first name and ask for a Google review only if their feedback was positive."

Review responder. New reviews on Google, Yelp, OpenTable, or TripAdvisor get a draft response in the GM's voice within an hour. Compliments get a warm specific reply, complaints get an empathetic acknowledgment with the GM's offer to make it right offline.

Supplier follow-up. Every morning, check the day's expected deliveries against confirmed POs. Anything missing gets a polite supplier ping by 9am.

Staff schedule drafter. Pull last week's covers, this week's reservations, and known PTO. Draft a staff schedule that meets minimum coverage by section. GM approves and posts.

Weekly GM report. Every Monday, summarize last week: covers, average ticket, top-selling and bottom-selling menu items, review summary, supplier issues, staffing variance. One page, sent to the owner.

Workflow

  1. Reservation system (OpenTable, Resy, Tock) posts to the workspace via webhook or daily CSV export.
  2. Confirmation agent runs every two hours.
  3. Review responder runs on webhook from each platform that supports it; hourly poll where webhooks are not available.
  4. Supplier follow-up runs daily 8am.
  5. GM report runs Monday 7am.

Setup checklist

  • Connect Gmail and Google Sheets via guided OAuth.
  • BYO API keys for the reservation platform and review aggregators.
  • Attach a markdown memory file with the venue voice, signature dishes, allergy protocols, and the GM's preferred phrases for review responses.
  • Approval gating on every public review reply.

Costs and capacity

CostA single-location restaurant runs inside Starter ($197/mo or $158/mo annual). A 4-location group with shared review surfaces usually moves to Pro ($497/mo or $397/mo annual).

Guardrails

  • No agent issues comps, refunds, or discounts without GM approval.
  • Review replies never reference specific staff members by name unless pre-cleared.
  • Allergy notes are surfaced to staff, never trusted blindly. The agent always recommends a kitchen confirmation.

Pairs well with

Combine with the marketing stack for monthly menu campaigns and the finance ops stack for daily cash reconciliation.