1. Agreement and modifications
By creating an account, calling our API, or otherwise using the Service, you agree to these terms and to our Acceptable Use Policy, Privacy Policy, Cookie Policy, and where applicable our Data Processing Addendum, all of which are incorporated by reference. If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization and the term "you" refers to that organization.
We may update these terms at any time. Material changes will be posted on this page with a new "Last updated" date and, where required by law, announced by email or in-app with reasonable notice. Continued use after the effective date constitutes acceptance. If you do not agree, you must stop using the Service.
2. The Service
The Service is a hosted platform for creating, running, and exposing AI agents. We may add, change, suspend, or remove features, plans, quotas, integrations, models, or sub-processors at any time, with or without notice. We do not guarantee that any specific feature, model, integration, or third-party connector will remain available.
3. Accounts, credentials, and your agents
You are solely responsible for: maintaining the confidentiality of your credentials and API keys, every action taken under your account, every action taken by any agent you create or invoke (including agents that call our Service via MCP, REST, or webhook), every payload your agents send to or pull from third-party systems, and every cost generated by your activity. You may not share credentials. You may not let an unauthorized third party use your account or workspace.
4. Acceptable use
You must comply with our Acceptable Use Policy. We may, at our sole discretion and without notice, suspend or terminate access, throttle quotas, delete content, or refuse service if we reasonably believe your activity violates the AUP, these terms, applicable law, or the terms of any sub-processor we rely on (including OpenAI, Anthropic, Google, ElevenLabs, Browserbase, Stripe, and Cloudflare).
5. Billing, trials, and refunds
Paid plans are billed monthly or annually in advance through Stripe. New subscriptions may include a 7-day free trial. After the trial, the plan converts to a paid subscription at the published rate. All fees are non-refundable and are charged in U.S. dollars. We do not pro-rate cancellations, mid-cycle downgrades, unused quota, or unused seats. You may cancel at any time from billing settings; cancellation stops future renewals, your workspace continues to function until the end of the current billing period, and then the workspace is locked or downgraded to a read-only state.
Usage that exceeds plan quotas may pause runs until you purchase an add-on pack or upgrade. Add-on packs are non-refundable and expire at the next renewal. Prices may change with 30 days' notice; if you do not accept a price change, your sole remedy is to cancel before the new price takes effect.
You authorize us to charge your payment method for all applicable fees, taxes, add-ons, and overages. If a charge fails, we may suspend the Service and pursue collection. You are responsible for all sales, use, VAT, GST, and similar taxes other than taxes on our net income.
6. License and intellectual property
The Service, its software, models we train, the look and feel of the UI, our documentation, and all related intellectual property are and remain the exclusive property of Builtable Labs Inc. Subject to your compliance with these terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable right to access and use the Service for your internal business purposes during the subscription term.
You retain ownership of your Customer Data, including agent transcripts, knowledge files, and the structured agent definitions you create. You grant Builtable Labs a worldwide, royalty-free, fully paid-up, non-exclusive license to host, copy, transmit, display, modify, and create derivative works of your Customer Data solely as necessary to operate, secure, support, and improve the Service, to enforce these terms, and to comply with the law. You also grant us the right to use aggregated and de-identified data (which does not identify you or any natural person) for any lawful business purpose, including benchmarking, research, and product development.
If you provide feedback, suggestions, or ideas about the Service, you assign all right, title, and interest in that feedback to Builtable Labs and we may use it for any purpose without obligation to you.
7. Third-party services and AI output
The Service relies on third-party providers (foundation model providers, voice and browser runtimes, integrations such as Gmail, GoHighLevel, Resend, and others). Your use of those providers is subject to their own terms, and they may change, fail, rate-limit, or disable functionality at any time. We are not responsible for any third-party service or for any action your agent takes against a third-party system.
AI-generated output is probabilistic and can be inaccurate, incomplete, biased, or offensive. You are solely responsible for reviewing, validating, and approving any AI output before relying on it, sending it to a third party, publishing it, or taking action based on it. The Service is not a substitute for professional advice (legal, medical, financial, or otherwise).
8. Suspension and termination
We may suspend or terminate your account, any workspace, or your access to any feature, at any time, with or without notice, for any reason, including non-payment, suspected fraud, violation of these terms, request from a sub-processor, or to protect the Service or other customers. On termination, your license ends immediately, and we may delete your Customer Data after a reasonable grace period. You remain liable for all fees accrued before termination.
9. Disclaimers
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITH ALL FAULTS, AND WITHOUT WARRANTY OF ANY KIND. BUILTABLE LABS DISCLAIMS ALL WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, RELIABILITY, AND UNINTERRUPTED USE. WE DO NOT WARRANT THAT THE SERVICE WILL BE ERROR-FREE, SECURE, OR AVAILABLE, OR THAT AGENT OUTPUT WILL BE ACCURATE, COMPLETE, OR FIT FOR ANY PURPOSE.
10. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, BUILTABLE LABS AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITY, ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL AGGREGATE LIABILITY FOR ANY AND ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS IS LIMITED TO THE GREATER OF (A) THE AMOUNT YOU ACTUALLY PAID US IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100). THESE LIMITS APPLY REGARDLESS OF THE FORM OF ACTION AND ARE A FUNDAMENTAL BASIS OF THE BARGAIN.
11. Indemnification
You will defend, indemnify, and hold harmless Builtable Labs, its affiliates, and their respective officers, directors, employees, agents, and licensors from and against any and all claims, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to: your use of the Service, your Customer Data, any action taken by an agent you own or invoke, your violation of these terms or any law, your violation of any third-party right (including intellectual property and privacy), and any output your agents generate or send. We may, at our option, assume exclusive defense and control of any matter subject to indemnification; you will cooperate fully.
12. Confidentiality and beta features
Non-public information about the Service (including pricing, roadmap, source code, performance data, and beta features) is our Confidential Information. You will not disclose it to any third party and will use it only to evaluate or use the Service. Beta or preview features are provided AS IS, may be removed at any time, and are not subject to any SLA.
13. Governing law and arbitration
These terms are governed by the laws of the State of North Carolina, USA, without regard to its conflict-of-laws rules. You and Builtable Labs agree that any dispute arising out of or relating to these terms or the Service will be resolved exclusively by final and binding individual arbitration administered by JAMS under its Streamlined Arbitration Rules, seated in Charlotte, North Carolina, and conducted in English. You and Builtable Labs each waive any right to a jury trial and any right to participate in a class action, class arbitration, or representative proceeding. The arbitrator may not consolidate claims or preside over any form of representative or class proceeding. Either party may seek injunctive relief in a court of competent jurisdiction to protect intellectual property or confidential information. If the arbitration provision is held unenforceable, the parties consent to the exclusive jurisdiction of the state and federal courts located in Mecklenburg County, North Carolina.
14. Notices and assignment
We may give notice to you by email, in-app message, or by posting on this site. You must send notices to us through our contact form. You may not assign these terms without our prior written consent. We may assign these terms in connection with a merger, acquisition, sale of assets, or by operation of law.
15. Miscellaneous
If any provision is held unenforceable, the remaining provisions remain in effect. No waiver is effective unless in writing. These terms (together with the AUP, Privacy Policy, DPA where applicable, and any order form) are the entire agreement and supersede any prior agreement on the same subject. Force majeure events excuse delay or failure (other than payment).
16. Contact
For any legal notice or question, use our contact form.