Why support teams move here
Support is volume work with judgment in the loop. Tier-1 templates miss nuance, and pure LLM autoresponders ship the wrong answer with confidence. GO Pilot GO sits in the middle: it drafts in your voice, attaches the right macro, and leaves the send button to a human.
Inbox triage and draft agent
Utterance"For every new support ticket, classify as bug, billing, how-to, or feedback. Pull related past tickets, draft a reply in our voice, attach the closest macro, and leave it as a draft for an agent to review."
Memory file holds your brand voice, top 20 macros, and known issues. Drafts get sharper as agents accept or reject them.
Cost~2K tokens per ticket, 300 tickets/day, around $20/mo on Starter.
Escalation detector
Utterance"Flag any ticket that mentions cancel, refund, lawyer, or a competitor name, and DM me a one-line summary within 60 seconds."
Catches the few tickets that matter most without paging on noise.
Weekly trend report
Utterance"Every Monday at 8am, cluster last week's tickets into themes, count each, and write a one-paragraph narrative about what broke and what got better."
The product team gets a real signal instead of a CSV.
Knowledge base drift catcher
The agent compares the answers it drafts against your published help center. When it has to invent an answer three times for the same question, it files a ticket in your roadmap tool asking for a docs update.
Setup
- Connect Gmail or Intercom via guided OAuth.
- Upload your brand voice and top macros as markdown.
- Build the triage agent in a single utterance, iterate by listening to its drafts.